It's clear that business phone service remains crucial, though its form is evolving. Here are some key statistics:
VoIP is growing rapidly:
-As of 2023, there are over 3 billion VoIP users worldwide.
-70% of businesses have implemented VoIP.
-The global VoIP market is expected to reach $93 billion by 2027.
VoIP and remote work are linked:
-VoIP adoption in remote teams grew by 47% in 2022.
-Companies relying on remote teams saw a 70% increase in VoIP call volumes.
Customers still value phone calls:
-57% of customers ranked call support as their first and most comfortable preference for communication.
-80% of customers said they would rather call a business than use a chatbot or other digital means of communication.
Good phone service impacts business:
-85% of customers are more likely to return to a business if they have a positive phone experience.
-Small businesses that invest in modern phone systems see an average ROI of 300%.
-The rise of mobile VoIP: The mobile VoIP market is projected to grow significantly, reaching $327.5 billion by 2031.
These statistics highlight several important trends: VoIP is becoming increasingly dominant, driven by its cost-effectiveness, flexibility, and suitability for remote work; the phone remains a vital communication channel for customers; and businesses that invest in quality phone systems tend to see positive returns.